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Frequently Asked Questions

  1. What is the time frame from placing my order until when the staircase will be installed?
  2. When is the most suitable time to have a staircase installed?
  3. Do Staircom supply only staircases?
  4. What is the difference in terms of cost for the different materials?
  5. Why so stairs that have curved components cost so much more?
  6. What information do I need to provide to get an accurate quotation?
  7. Can my staircase be installed prior to plaster?
  8. How long after the staircase is installed until I can walk on it?
  9. Do I have the best staircase possible with the space I have?
  10. I have chosen my flooring for my house, can staircom match the staircase to my flooring?

1. What is the time frame from placing my order until when the staircase will be installed?

Generally Speaking Staircom will be able to have your staircase installed within a 2 to 4 week period from receiving your deposit and signed acceptance.

2. When is the most suitable time to have a staircase installed?

The most suitable time to have your staircase installed is straight after the plastering has been finished, but before the fix carpenter starts.

3. Do Staircom supply only staircases?

Yes. Staircom are happy to supply you with a staircase if you wish to install it by yourself or have someone else to do it for you.

4. What is the difference in terms of cost for the different materials?

MDF staircases suitable for carptet finish and pine paint grade balustrade components are the most affordable option. A small step up in price for pine staircase components. After this there is a substantial step up in price to either Victorian Ash or Tasmania Oak. Beyond these timbers you have the option to go for exotic species which are more expensive again, depending on the configuration of your stair could be up to twice the price of Victorian Ash or Tasmanian Oak. Examples of exotics are timbers like Jarrah, spotted gum, Sydney blue gum, blackbutt etc.

5. Why so stairs that have curved components cost so much more?

The reason that Staircases that have curves (geometric stairs) are so expensive is due mainly to the extra labour content that goes into the manufacturing process. Some stairs like these can take up to as much as 2 weeks to manufacture and require a very specialised set of skills and extensive knowledge to design and build.

6. What information do I need to provide to get an accurate quotation?

In order to get an accurate quotation for your staircase you need to provide Staircom with a set of plans, ground and first floor levels assuming a 2 storey house. We also require information regarding what material and specs you desire. Staircom will advise you if they require additional information to complete your quotation.

7. Can my staircase be installed prior to plaster?

Your staircase can be installed prior to plaster at frame stage. However Staircom recommend the installation of staircases after plaster has been finished. For many builders OH & S restraints mean that getting a staircase in for access reasons as early as possible is absolutely necessary. There is no doubting though that installing a staircase after plaster results in a neater finished product and ultimately a happier client.

8. How long after the staircase is installed until I can walk on it?

With most staircases it is very important that the installed staircase does not get walked on until the next day after installation. By doing this you greatly minimise the risk of the staircase squeaking in the future.

9. Do I have the best staircase possible with the space I have?

By visiting our showroom we can take you through all the different options available to you. This is the most efficient way of coming to the best solution for your staircase.

10. I have chosen my flooring for my house, can staircom match the staircase to my flooring?

Matching your staircase material to your chosen flooring can generally be done, however it is important to remember that not all types of materials are readily available in sizes that are required to build staircases. When choosing your flooring it is a good idea to contact Staircom to discuss what material is most suitable.

If there is a question you have which has not been covered here please feel free to contact us to discuss.